Incident Report

On this error page you will find the latest information!
The latest status of the incident(s) can also be viewed on the Dutch ISSC website 


[27-03-2017] DNS disruption

Melding: M1703 3814
Status:

Major incident 'DNS disruption'
>> services restored


Disturbance DNS

Because of disruption on the DNS server, different services were unavailable.

The disruption had impact on the following services: Radius server, DNS server, mail sever, Planon, network storage, website.

 


Latest update (15.45 hrs): 
All services are fully restored and operational again.

Datum: 27-03-2017
Begintijd:

14:35 hrs

Eindtijd: 15:45 hrs

[08-02-2017] Web Lectures service restored

Incident: M1702 1262
Status: Service restored
Date: 08-02-2017
Start time:

15:10

End time: 16:30

[26-01-2017] Major incident 'J:\-drive limited approachable'

Incident:

M1701 3866

Status: Major incident 'J:\-drive limited approachable'

>> Service restored

 

J:\-drive limited approachable

This morning, there were storage problems. Causing portions of the J:\-drive, to be poor or even not reachable.


Latest update (13:50 hrs):

Reference numbers incidents: M1611 0509, M1612 1394, M1701 1596, M1611 2588, M1701 3866

Reference numbers problem: P1611 0002

 

Following the last update about the storage issues, we provide you with a new update:

 

Early November the ISSC identified the first delays observed in the storage (J:\drive).

After this, there has been several (smaller) noticable disruptions of service. From the beginning we were in contact with our supplier Dell to search for the solution. Within the ISSC there is a group of employees with various fields of knowledge that came together on a daily basis in order to solve the problem. The last weeks, analysis resulted in a series of actions from Dell in order to improve the storage environment. These took place in the evenings and weekends and were carried out with as little impact as possible to users. The work performed had to do with changes to the software / firmware of the storage components, but also to the network (iSCSI traffic). Today the storage was available again after 10 minutes of disruption.

 

The disruption of January 26, 2017, showed that recent changes haven’t produced the desired results. The ISSC and the supplier are working on solving this with the highest priority.

 

The major call with reference number: M1701 3866 will be closed and continue in Problem: P1611 0002.

 

Date: 26-01-2016
Start time:

10:50 hrs

End time: 13:50 hrs


 
Last Modified: 27-03-2017