Telephony Coordinators

Each University unit appoints a Telephone Coordinator who acts as the main contact person in all communication with the ISSC.

Each University unit appoints a Telephone Coordinator who acts as the main contact person in all communication with the ISSC and with its own unit with regard to the telephone systems.

The Telephone Coordinator takes care of the necessary administration and registration of his or her own telephone environment. He or she must respect the confidentiality of personal details here.
The Telephone Coordinator also provides on-site, first-line support for technical problems, telephones that need to be moved and so on.

The ISSC must be given the name of the Telephone Coordinator, and the ISSC Helpdesk only takes on telephone system cases from him or her.


Faculty/Unit

Name

Tel.

Archeology

Einsteinweg 2

Mr. J.J. Hoff

2390

 

Campus the Hague

Mr. H. Ellert

3066

 

Centre for Science and Technology Studies (CWTS)
Wassenaarseweg 62a

Ms. M. Klijn-Wuisman

3483

 

Confucius Institute

Rapenburg 38

Mr. A. van den Kerkhof

2401

 

Environment Health Safety (VGM)
Poort building South

Mr. J.H.W. Maasen

8015

 

Faculty of Humanities
Cleveringaplaats 1

Ms. E. Vijfvinkel

3198

 

Faculty of Law
Steenschuur 25

Mr. C. van der Wal
Ms. D.M. Zuidam
Ms. M. Reep

 

Faculty of Science
Einsteinweg 55

Mr. P.J. van Rijn
Mr. A.A.E. Bakker

5707
5549

 

Faculty of Social Sciences
Wassenaarseweg 52

Mr. J. Sjoerdsma

Servicedesk FSW
Ms. E.C.J. van Steeg
Ms. V.C.T.A. van der Wal
Ms. Y. Webb

3800
8989

 

 

Gorlaeus Laboratory
Einsteinweg 55

Mr. P. van Rijn

Mr. A.A.E. Bakker

5707
5549

 

Huygens Laboratory
Niels Bohrweg 2

Mr. P. van Rijn
Mr. A.A.E. Bakker

5707
5549

 

ICLON
Wassenaarseweg 62

Mr. K.J. Roos

3743

 

Institute of Biology
Sylviusweg 70

Mr. P. van Rijn

5707

 

Institute for Dutch Lexicology (INL)
Matthias de Vrieshof 3

Mr. J.T.H. Bakker

2276

 

Institute of Environmental Sciences (CML)

Einsteinweg 2

Ms. J.M. Sjardijn

 

7461

 

ICT Shared Service Centre (ISSC)
Niels Bohrweg 1

Mr. H. van Eck

 

ISSC (mobile phones)
Niels Bohrweg 1

Mr. C. Titahena

6906

 

KITLV

Reuvensplaats 2, 2311 BE Leiden

Ms. E. Sitinjak

2372

 

Leiden Institute of Advanced Computer Science (LIACS)
Niels Borhweg 1

Mr. A. El Boujadayni

7096

     
Leiden Institute of Physics
Niels Bohrweg 2

Mr. E. Deul

5827

 

Leiden Observatory
Niels Bohrweg 2

Mr. E. Deul

5827

 

Luris

Rijnsburgerweg 10

Ms. S.C.C. Fennet

Ms. M. Hoeber

Ms. N. Kaisiëpo

5579

 

5571

 

Mathematical Institute
Niels Bohrweg 1

Ms. K.G.M. Smits

7111

 

Naturalis
Darwinweg 2

Mr. M.J. de Hart
Mr. R.V.J. van Geenen

 

National Herbarium of the Netherlands (NHN)
Einsteinweg 2

Mr. R.V.J. van Geenen

 

Oude UB
Rapenburg 70

Mr. M. van 't Hart
Ms. M.J. Wessendorp-Visscher
Ms. E.C.D.J. van Veen
Ms. W. van Delft

5337
2400
3110
4700

 

Plexus
Kaiserstraat 25

Mr. A.J. Haemers

3010

 

Real Estate Expertise
Various locations

Ms. W.M. van der Geest

3038

 

Student and Educational Affairs (SOZ)

Mr. M. van 't Hart
Ms. M.J. Wessendorp-Visscher
Ms. E.C.D.J. van Veen
Ms. W. van Delft

5337
2400
3110
4700

 

University Library
Witte Singel 26-27

Ms. E.M. van Wijk - Zielstra

7630

 

University Services Department (UFB)
Wassenaarseweg 62a

Mr. A.P. de Heiden
Ms. N.M.C. Aalten-Schoenmakers

3042
3020

 

University Sport Centre

Einsteinweg 6

Mr. V.M. Rodriguez van Haaren

4613

 

Duties of the Telephone Coordinator

Having familiarised himself or herself with the issue, open a case and/or provide information with regard to:
• Dealing with requests for new connections or telephones.
• Implementing hardware changes (physical relocation of connections).
• Implementing software changes (changing telephone numbers, changing dialling permissions, introducing group facilities, creating fixed connections etc.). 
• Dealing with requests for direct connections to the public telephone network (external lines).
• Information to be provided by the ISSC on call expenses for a specific telephone number. Due to the privacy law this information can only be provided at the request of the director of the unit in question.
• Solving problems with the telephones provided by the ISSC.
• Requesting the pincode required for the use of the voicemail option and for logging in with a number on a VoIP telephone.
• Forwarding ISSC messages to own unit on the status of the telephone system and any technical errors.
• Reporting technical errors with VoIP telephones. A web form is available for this purpose that the Telephone Coordinator fills in and sends by e-mail to the ISSC Helpdesk.

 

 
Last Modified: 17-11-2015