The Helpdesk ISSC (ICT Shared Service Centre) provides support to all users of the academic workplace. You can contact the Helpdesk with all your questions about the University ICT services, the ICT environment and software. Of course you can also contact the Helpdesk to request a change or to report a problem.
- Contact Central Helpdesk
- Contact Service Locations
- Locations for a new password
- Handling your request
- ICT contact person
- Telephony co-ordinator
All customer questions and reports are recorded with a unique call number in the incident database. The helpdesk provides this call number to you. Referencing to the call number, you can inquire about the status of your incident or change. For urgent matters please call the helpdesk at ext 8888. For less urgent matters and change requests you can e-mail your question to the helpdesk. The e-mail is read daily, but at busy times sometimes it can take longer than one day before you receive an answer to your question.
|Monday / Friday||Niels Bohrweg 1||Phone: 071-527 8888|
|08.30-17.30||2333 CA Leiden||Fax: 071-527 6967|
Below is a list of all ICT service locations for the University of Leiden
|Pieter de la Court||Monday / Friday||Wassenaarseweg 52, Leiden|
|09.00-17.00||1st floor next to Service Desk|
|KOG||Monday / Friday||Steenschuur 25, Leiden|
|09.00-17.00||ground floor, room A009|
|Lipsius||Monday / Friday||Cleveringaplaats 1, Leiden|
|Gorlaeus||Monday / Friday||Einsteinweg 55, Leiden|
|09.00-17.00||1st floor, room L103|
|Phone||071 - 527 8888|
|Fax||071 - 527 6967|
Location information: Google Maps
There are a number of locations where you can obtain a new password:
- Campus Den Haag (Servicedesk, Schouwburgstraat ground floor)
- FSW (ISSC, 1st floor)
- Gorlaeus balie (1st floor, L103)
- LUMC (helpdesk)
- KOG balie (ISSC, ground floor)
- Lipsius balie (ISSC, ground floor)
- Plexus (student desk, ground floor)
- Universiteits Bibliotheek (library desk)
- Snellius (through the reception)
Please note that you will be asked to show an identity document.
Questions about the ICT environment and standard university programmes can generally be answered straight away by the Helpdesk. As well as this, the Helpdesk staff are able to manage your computer remotely so that problems can be resolved quickly at the workplace.
Questions of a more specialist nature will be referred by the Helpdesk to a specialist group. This is a group of people who are specialists in a particular field. Specialist groups may be within the ISSC, within a different part of the university or at an external supplier.
Not all requests that come directly to the Helpdesk can be handled immediately. In most cases, any modifications to your workplace (hardware and software) require the approval of your ICT contact person. Once this approval has been given, we can start to deal with your request.
You can find an up-to-date list of ICT contact persons here
Changes or requests relating to telephony can be addressed to your telephony co-ordinator. He or she can give approval, if necessary, for name changes or can authorise changes in traffic class.
You can find an up-to-date list of telephony co-ordinators here