Helpdesk

The Helpdesk ISSC (ICT Shared Service Centre) provides support to all users of the academic workplace. You can contact the Helpdesk with all your questions about the University ICT services, the ICT environment and software. Of course you can also contact the Helpdesk to request a change or to report a problem.

Contact Central Helpdesk

All customer questions and reports are recorded with a unique call number in the incident database. The helpdesk provides this call number to you. Referencing to the call number, you can inquire about the status of your incident or change. For urgent matters please call the helpdesk at ext 8888. For less urgent matters and change requests you can e-mail your question to the helpdesk. The e-mail is read daily, but at busy times sometimes it can take longer than one day before you receive an answer to your question.

Opening Address Contact
Monday / Friday Niels Bohrweg 1 Phone: 071-527 8888
08.30-17.30 2333 CA Leiden Fax: 071-527 6967

helpdesk@issc.leidenuniv.nl


Contact Service Locations

Below is a list of all ICT service locations for the University of Leiden

Building Opening Address
Pieter de la Court      Monday / Friday Wassenaarseweg 52, Leiden
09.00-17.00 1st floor next to Service Desk
     
KOG Monday / Friday Steenschuur 25, Leiden
  09.00-17.00 ground floor, room A009
     
Lipsius Monday / Friday Cleveringaplaats 1, Leiden
  09.00-17.00 ground floor
     
Gorlaeus Monday / Friday Einsteinweg 55, Leiden
  09.00-17.00 1st floor, room L103
     
     
Phone 071 - 527 8888  
Fax 071 - 527 6967  
Email helpdesk@issc.leidenuniv.nl  
   

All locations of Leiden University can be found here.

Locations for a new password

There are a number of locations where you can obtain a new password:

- Faculty of Governance and Global Affairs (Servicedesk, Schouwburgstraat, ground floor & Library Learning Centre, Wijnhaven building, second floor)
- FSW (ISSC, 1st floor)
- Gorlaeus balie (1st floor, L103)
- LUMC (helpdesk)
- KOG balie (ISSC, ground floor)
- Lipsius balie (ISSC, ground floor)
- Plexus (student desk, ground floor)
- Universiteits Bibliotheek (library desk)
- Snellius (through the reception)

Please note that you will be asked to show an identity document.

All locations of Leiden University can be found here.

Handling your request

Questions about the ICT environment and standard university programmes can generally be answered straight away by the Helpdesk. As well as this, the Helpdesk staff are able to manage your computer remotely so that problems can be resolved quickly at the workplace. 

Questions of a more specialist nature will be referred by the Helpdesk to a specialist group. This is a group of people who are specialists in a particular field. Specialist groups may be within the ISSC, within a different part of the university or at an external supplier.

ICT contact person

Not all requests that come directly to the Helpdesk can be handled immediately. In most cases, any modifications to your workplace (hardware and software) require the approval of your ICT contact person. Once this approval has been given, we can start to deal with your request.
You can find an up-to-date list of ICT contact persons here

Telephony co-ordinator

Changes or requests relating to telephony can be addressed to your telephony co-ordinator. He or she can give approval, if necessary, for name changes or can authorise changes in traffic class.
You can find an up-to-date list of telephony co-ordinators here

 
Last Modified: 28-02-2017